At Digital Frontiers, we strive to provide high-quality educational resources and services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website at moanade.com.
By making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
Our digital products include but are not limited to:
Our services include but are not limited to:
Important: All refund requests must be submitted in writing to [email protected] with the subject line "Refund Request" and must include your order number, the date of purchase, and the reason for requesting a refund.
| Time Period | Refund Eligibility | Conditions |
|---|---|---|
| Within 14 days of purchase | Full refund | If less than 30% of the course content has been accessed |
| 15-30 days after purchase | Partial refund (50%) | If less than 50% of the course content has been accessed |
| More than 30 days after purchase | No refund | Unless there are exceptional circumstances (see section 5) |
| Time Period | Refund Eligibility | Conditions |
|---|---|---|
| Before downloading | Full refund | If the resource has not been downloaded |
| Within 7 days of purchase | Full refund | If the resource is found to be defective or significantly not as described |
| After downloading (normal circumstances) | No refund | Once a digital resource has been downloaded, refunds are generally not provided unless the product is defective |
| Time Period | Refund Eligibility | Conditions |
|---|---|---|
| 7+ days before the event | Full refund | No conditions |
| 3-6 days before the event | Partial refund (75%) | No conditions |
| 0-2 days before the event | Partial refund (50%) | No conditions |
| After the event has started | No refund | Unless the event is canceled by Digital Frontiers |
| Time Period | Refund Eligibility | Conditions |
|---|---|---|
| Within 7 days of initial subscription | Full refund | First-time subscribers only |
| After 7 days | No refund for the current billing period | You may cancel your subscription at any time to prevent future charges |
| After renewal payment | Prorated refund possible | If cancellation was requested before renewal but you were charged anyway |
| Time Period | Refund Eligibility | Conditions |
|---|---|---|
| 48+ hours before scheduled session | Full refund or rescheduling | No conditions |
| 24-47 hours before scheduled session | Partial refund (75%) or rescheduling | One-time exception for emergencies |
| 0-23 hours before scheduled session | No refund | Rescheduling may be possible at our discretion |
| After session begins | No refund | Unless the consultant fails to appear |
We will acknowledge your refund request within 2 business days and process eligible refunds within the following timeframes:
Refunds will be issued using the original payment method whenever possible. If this is not possible, we will contact you to arrange an alternative refund method.
The following purchases are generally non-refundable:
If you are unable to access or use a digital product due to technical issues on our end, we will:
If Digital Frontiers cancels a live event or webinar, you will be offered the following options:
We may consider refund requests outside of the standard policy in cases of:
We stand behind the quality of our educational materials. If you find that our content contains significant factual errors, is outdated, or otherwise falls significantly short of our quality standards, please report this to [email protected] within 30 days of purchase. We will investigate and may provide a full or partial refund at our discretion.
You can cancel your subscription at any time by:
Alternatively, you can email [email protected] with your cancellation request.
When you cancel a subscription:
Purchases made under institutional agreements, bulk purchase arrangements, or custom contracts may be subject to different refund terms as specified in the agreement. In the absence of specific terms, this general refund policy applies.
Institutional clients should contact their assigned account manager or [email protected] for refund requests.
If you are dissatisfied with our decision regarding your refund request, please contact [email protected] with details of your case for further review. We aim to resolve all disputes amicably and fairly.
If we cannot reach a mutually satisfactory resolution, disputes will be handled according to the terms outlined in our Terms and Conditions.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Website. It is your responsibility to review this Refund Policy periodically for changes.
For purchases made prior to a policy update, the refund policy in effect at the time of purchase will generally apply.
If you have any questions about this Refund Policy, please contact us at:
Digital Frontiers
81610 Josiane Passage Apt. 164
Townemouth, CA 12290
Email: [email protected]
Phone: +1 (608) 652-2527